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PRIVACY & COOKIE POLICY

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TEMBO

PRIVACY & COOKIE POLICY

TEMBO Ltd is a marketing resource agency for event organisers.

This privacy policy governs the collection and use of personal information by TEMBO. For more information about TEMBO please see: www.tembocreates.com .

This website is owned and run by TEMBO.

We are committed to protecting and respecting your privacy. This privacy policy explains the types of personal information we collect, how we use that information, who we share it with, how we protect that information, and your legal rights in relation to your information. We are committed to abiding by this privacy policy, as well as the requirements of applicable laws, in the operation of our business. Please read this policy carefully as it explains our views and practices regarding your personal information and how it is handled. By accessing or browsing our websites, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree with the practices described in this policy, you should not use this website.

 

About us

For the purpose of applicable data protection laws, the data controller is TEMBO Ltd. Our Data Protection Officer is Kate Disley. Our ICO number is ZA788093. Please click here to review our certificate.

 

About this policy

This policy covers all personal information collected and used by TEMBO. In this policy "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, sex, postal address, email address, computer IP address, phone number, and technical information from the devices you use to receive our services.

 

Collection of personal information

We may collect information about you from different sources detailed below.

 

Information you give us:

When you access and browse our websites (including when you fill in forms on our websites) and when you correspond with us by phone or email or other electronic means, you may give us information about yourself. The information you give us may include your name, postal address, email address, landline and/or mobile telephone number, delivery details, dietary and access requirements and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.

 

Information we collect about you:

With regard to each of your visits to our website, we may also use cookies and other technologies to automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.

 

Information we receive and collect from other sources:

We may also collect information about you from publicly available sources, including publicly available content on social media.

 

Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the websites and also allows us to improve our websites. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

 

Our use of your personal information

We may use your personal information to:

1. Provide you with goods and services

We will need to use your personal information where this is necessary for us to perform our obligations under a contract with you, for example where you have purchased services from us, and to ensure your requirements are met at events.

Using your personal information in this way is necessary for us to perform our contractual obligations to you

2. Complete requests and enquiries you make through our website

We will need to use your contact information (such as your email address or postal address) to assist you with any requests you make through our website.    

Using your personal information in this way is necessary for us to perform our contractual obligations to you.

3. Contact you for research purposes or to tell you about our special offers or other goods and services

We will need to use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in. 

We will ask for your consent before processing your information in this way.

4. Diagnose problems with our server or administer our websites

We may need to use personal information, such as your IP address, to diagnose server problems or administer our websites.

We will ask for your consent to the use of cookies before processing.

5. Analyse user traffic to measure use of our websites and to improve the content of our websites and our services

We may sometimes use your personal information (e.g. your IP address) to measure use of our websites and assess the effectiveness of our site pages, including advertising on our sites. We may also use this personal information to improve the content of our websites and services.

It is in our legitimate interest to look at user traffic so that we can improve our websites and better meet your needs as a customer.

6. Comply with legal requirements and exercise or defend legal claims

We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, in relation to health and safety).

It is in our legitimate interests to process personal data for the purposes of complying with legal requirements to which we are subject.

 

Transfers of personal information

We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide market research, marketing (including competitions), advertising, communications, training, and data cleansing and processing services. 

In the course of providing such services, these Service Providers may have access to your personal information. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure.

We may also disclose your personal information to third parties:

  •     in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  •     if TEMBO or substantially all of its assets are acquired by a third party, in which case personal data about its customers will be one of the transferred assets; and
  •     if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of TEMBO.

 

Unsubscribing with TEMBO will stop TEMBO from contacting you in the future, but not the individual third parties whom you have interacted with independently.

 

Where we store your data

The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of services to you or the processing of your payment details. We will take all steps that are mandatory or reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws, including, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the data.

 

Security of personal information

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.

 

Your rights

You have the following rights with respect to the personal information that we hold about you:

Your right to access the information we hold about you

You have the right to ask us whether or not we process your personal data and to request information on the purposes of data processing as well as confirmation on whether we use your personal information for these purposes only.

You can request access to the information we hold about you by contacting us using the contact details set out below. We will endeavour to make our file of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety).

You also have the right to be informed of the third parties to which we transfer your personal data within the scope of this privacy policy.

Your right to have your information corrected or deleted

If you have an account with us, you can sign into that account to update your personal information. If you have problems updating the information on your account or if you would like us to delete your information, or if you would like us to ask the third parties to whom we transfer your data within the scope of this privacy policy to update or delete your information, please send your request to enquiries@tembocreates.com and we will action it as soon as possible.

Your right to object to us processing your data

You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.

You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.

Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt-out of receiving offers from them. You may, however, at any time opt-out of receiving offers from third parties by logging in to your user account and changing the settings. If you had previously opted in, your personal data will cease to be transmitted to our partners from the time your request is processed.

Your right to have your data transmitted to another organisation

Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organisation.

 

Making a complaint

You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws. You also have a right to claim damages if the processing of your personal information violates applicable data protection law.

 

Changes to this privacy policy

We reserve the right to amend this privacy policy at our sole discretion, without prior notice to you. We will notify you of any such changes (including when they will take effect). Your continued use of our services or our websites following the posting of changes to these terms means that you consent to those changes.

 

How to contact us

If you have any questions about this privacy policy, you can email us at enquiries@tembocreates.com. If you wish to exercise your rights under applicable data protection law and this privacy policy, please contact us in writing at the below address:

The Data Protection Officer, TEMBO Ltd, Unit 133, China Works, Black Prince Road, London, Se1 7SJ.

This privacy policy is effective as of 24 May 2018.

Clients

Partners

 

Social Media

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Marketing Delivery

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Content Production

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Exhibitor Support

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Strategy

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Testimonials

  • TEMBO has supplied some great people for us over the last year. The people they provide not only integrate themselves as a key part of the team to deliver a campaign, they also provide valuable creative and strategic thinking. TEMBO is always my first phone call if I'm in need of cover.
    Phil Boas
    Marketing Director - Events, Infopro
  • It has been great working with the TEMBO team. Their flexibility and can do attitude was exactly what we needed to bridge the gap for our marketing needs. I’d thoroughly recommend them, especially to any supplier for the events industry who needs some short to long term marketing support.
    Laura Tythcott
    Whitespace XPO
  • TEMBO has been the perfect solution for us. We needed maternity leave cover and Kate and her team have worked within our financial constraints to provide a layered approach to the project meaning we have the right skill and expertise at the right time. It's flexible, innovative and responsive to our business needs.
    Ben Cordle
    Marketing Director, New Scientist
  • TEMBO are always my first port of call as they offer a unique service for the events industry. Having someone to call on that can provide clued-up marketers who can hit the ground running is an innovative and valuable resource. Add in Kate's strategic expertise, training and support in the background and it's easy to see why TEMBO has provided the majority of my freelance and temporary marketing resource requirements this year.
    Duncan Reid
    Event Director, Clarion
  • We had a short-term gap in our team and asked Tembo to step in. I was impressed with their knowledge, structured approach and the speed of response. Tembo will be first on my list the next time I am in need of a marketing agency.
    Tracy Bebbington
    Event Director, Clarion
  • Can’t recommend Tembo highly enough. They’re professional, collaborative, incredibly cost effective and really pleasant and helpful to work with. We love them being an extension of our team
    Madeleine Cole
    Venture Business LTD
  • Tembo takes all of the stress out of running your event’s social media marketing. From strategy to execution, they have been great, I am looking forward to working on more campaigns with the team.
    Ali Reynolds
    Global Marketing Manager, Acuris
  • TEMBO IMPACT were brought in to assist with our campaign and were professional and easy to work with throughout. The event content was complex, but they adapted quickly and effectively to all challenges that were thrown their way. I look forward to working with the TEMBO team again in the near future.
    Reece Fung
    Marketing Manager, GovNet
  • TEMBO IMPACT were hired because of their expert knowledge of the events industry. They have created and implemented a social media campaign process for six of our events and after a successful run we are now pushing TEMBO across the company as the social media team for FCBI conferences and exhibitions.
    Mike Setters
    Head of Operations (& Energy Division), FCBI/Thomson Reuters
  • TEMBO IMPACT took on H&S North very last minute but managed to deliver an audience equal with the previous year. We were impressed at how quickly they picked it up, their skills and expertise. Therefore, we contracted TEMBO for our flagship H&S event. They're knocking it out of the park, and we're tracking 70% ahead of last year in pre-reg.
    David Bishop
    Event Director, Western Business Exhibitions, part of Nineteen Group
  • We've always enjoyed a strategic relationship with TEMBO IMPACT. They are truly a strategic partner in every sense and fulfil the role perfectly with expert advice coming from deep industry experience and up-to-date market knowledge. Service responsiveness and sincerity have always been top class and more importantly provided us with the most needed push to promote our values more aggressively... We truly cherish the relationship and are very proud in associating with TEMBO.
    Kaushik Sen
    Managing Director, Coconnex
  • “TEMBO has taken all the stress out of finding excellent freelancers to produce our events. The freelancers they provide are extremely professional and go above and beyond to deliver quality products. Couldn’t recommend them enough".
    Kim Palfrey
    Deputy Head of Production, Arena International
  • Tembo quickly onboarded into our small team to help deliver our ambitious Q1 2021 online events programme. They provided efficient and effective support - in terms of comms planning and implementing key aspects of event campaigns (comms packs, graphics, social posts, in-event support). They're efficient with account management aspects, always keeping us up-to-date on time/costs allocation via weekly meetings and updates, so we could plan ahead and manage costs. Not sure how we used to manage without them!
    Sophie Lock
    Low Carbon Homes
  • I've been using TEMBO CONTENT for a couple of years. Whenever I've needed short-term conference production support they always responded quickly and provide me with high-calibre freelancers. I'm very happy with the service they provide.
    Hannah Capstick
    Head of Conference Production & Content, Professionals Association Group, Haymarket Media Group
  • Working with TEMBO CONTENT allows us greater flexibility in our conference production team, always with the assurance of professionalism, expertise and speedy delivery!
    Alice MacGregor
    Head of Marketing & Content, Technology Europe, CloserStill Media
  • I was very happy with L's work. She was very organised and a great communicator. She was also very proactive and went beyond my expectations and really made the run up to the event smooth and stress-free.
    Emily Szweda
    Marketing Manager - Electrical Review, Data Centre Review, Image Reports, SJP Business Media
  • We had a great show. The TEMBO IMPACT team have done a terrific job and should be very pleased with themselves! They have really cemented themselves as an extension of my team, and I’m looking forward to working with them on our upcoming events in the series.
    Marketing Director
    Quartz Business Events
  • Tembo have been an integral part of our growth over the last few years. Their marketing expertise and sense of team means we have total trust in their ability to deliver. I’d recommend any growing media company engages with them.
    Marketing Director
    InstallerSHOW, Lyrical Communications, of the Nineteen Group
  • We couldn’t have chosen a better marketing partner to work with, Kate has been great in understanding our needs as a launch show and has been phenomenal in providing us expert advice and suggestions whenever needed. Also, the way TEMBO Impact works was perfect for us as they have experienced professionals for all sections of marketing and therefore served as a one stop shop for us!
    Esha Bark-Jones
    Founding Director, Workspace Design Show
  • TEMBO were pro-active in supporting the events team at Mash Media with marketing support and juggling ever changing client priorities. TEMBO were efficient in managing client expectations and tasks on time with excellent communication skills and time management in order to over deliver on the objectives set. I wouldn’t hesitate to recommend TEMBO to support sales and marketing objectives.
    Ed Bates
    Show Manager The Publishing Show, Mash Media
  • TEMBO are really good at getting on with things. They are a strong option for anyone who needs support quickly and wants to work with a team who can understand their needs readily and get going on their behalf with a minimum of fuss.
    HBI

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